![]() Excellent communication skills both written and oral Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Receive, communicate and hold staff accountable to policy and procedure requirements and updates Complete service department reporting and month-end procedures on time Qualifications Strong attention to detail and sense of urgency. Serve as liaison between the store and Support Services Fixed Operations. Customer engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner Inspect repair orders daily for legibility, accuracy and legality Ensure that all manufacturer policies and procedures are followed Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts Read, understand and take action on MIS to generate maximum revenue and control expenses Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees Administrative Functions Hold daily and monthly staff meetings as required covering key information. Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring. Take your career to the next level with a member of the Lithia Motors family, a Fortune 300 company! If you have a proven ability to lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, we want to talk to you! Responsibilities Service Staff Recruiting, Training and Development Staff Department to optimize customer opportunities and productivity. And with this growth comes unique and exciting career opportunities for an experienced Service Manager. We're looking forward to meeting you.Dealership: L0556 Wilde East Towne Honda Wilde East Town Honda Are You A High-Performing Dealership Service Manager Looking For An Opportunity To Work With The Best In The Business? Do You Want To Be A Part Of A Company That Values Your Talent And Experience? We are growing…FAST. Or, if you prefer face-to-face interaction, we're an easy drive from Fitchburg WI or Verona WI, so come see us in Madison to speak with one of our friendly and experienced representatives. Have Honda questions? Wilde East Towne Honda has the answers, so give us a call at your convenience. The Journey to Your Next car, truck or SUV Starts Today We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. After that, we make your entire ownership experience easier with expert service and parts. Then, our finance team can help you find the perfect lease or loan to go with your Civic, Ridgeline, Odyssey, CR-V and HR-V. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, truck or SUV. Wilde East Towne Honda, the Golden Rule of Customer ServiceĪt Wilde East Towne Honda, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. We take great pride in it and demonstrate it by offering the highest levels of care and customer service. We want to give those in Madison and others we serve in Fitchburg WI, Verona WI an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Honda model. While providing you with new and used cars, along with parts and service is our focus, at Wilde East Towne Honda we strive for much more. Experience Standout Car Shopping at More at Wilde East Towne Honda Serving Madison, Fitchburg WI and Verona WI
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